Visitor-and-volunteer-internship

The Small Things, a small non-profit located in Nkoaranga, Arusha, Tanzania is looking for a qualified Visitor and Volunteer Intern
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The Small Things strives to keep vulnerable and orphaned children in the Meru District of Tanzania in their families by creating sustainable, participatory and evolving care plans for their future. For those families most at-risk, we provide loving residential care in an effort to further strengthen the community’s long-term capacity.

This is a part-time position with the understanding that there is a high probability for promotion after six months. This job will start part time (2-3 days per week) by assisting the Volunteer and Visitor Coordinator in a variety of tasks ranging from volunteer coordination, Social Impact Tour development, hosting guests as well as a variety of objectives listed in the attached job description.

We are looking for a Tanzanian national who has had experience working with guests and volunteers from other cultures, and is connected within the tourism community. This individual should be highly proficient or fluent in Kiswahili and English, have a passion for working with children, and exercise diplomacy/cultural sensitivity at all time. Must be able to prove that they can work independently, while also be a team player and complete tasks in a timely manner. Preference will be given to women with a diploma, degree, or sufficient experience in tourism.

Key Responsibilities:

Visitor Support (25%)
● Assist in giving Social Impact Tours and arranging for the tours with sufficient advanced time, accommodating to each guest as needed
● Implement creative ways to improve our partner relationships, site tours and guest experience
● Develop and manage on site guest accommodation component of site tours with support from Visitor and Volunteer Coordinator
● Assist Visitor and Volunteer Coordinator with post visitor communication and stewardship
● Assist to provide all major donors and visitors personalized tour with full orientation
● Collect contact information about all visitors including emails for follow-up

Social Impact Tour Development (30%)
● Research, identify and send out communications to potential impact partners. Nurture and convert all qualified leads, meaning creating mutually beneficial partnerships with safari companies + other tourism programs
● Contact these partners on a weekly basis for the purpose of sustaining these partnerships
● Onboard all potential partners and manage communication channels between partners, guests, remote staff and local staff
● Use connections to develop long-term and sustainable partnerships with tourism organizations within Tanzania

Volunteer Coordination (40%)
● Assist to set up logistics for all individual volunteers, visitors and school groups who come to TST
● Assist in program and curriculum development for school groups
● Bring the volunteers on various trips, set them up for cultural activities, and provide support by phone or message when needed
● Search for sustainable and long-term volunteer housing within the Nkoaranga area
● Ensure all volunteer, visitor and school group visits run smoothly
● Maintain operational upkeep of volunteer accommodation
● Orienting and working with volunteers in their program areas as needed including but not limited to introduction, translation and facilitation
● Assist in Saturday tutoring program while there are volunteers attending
● Plan and lead volunteers on all cultural excursions and tours in Tanzania; help arragne for longer trips and/or safaris
● Hold weekly meetings with volunteers to check on their well-being and progress
Social Media and Post Visitor Communication (5%)
● Help to collect social media content and pictures of visitors and volunteers for stewardship

Desired Qualifications:
● Fluent English + Kiswahili speaker, or equivalent level of written and spoken fluency
● Certificate, Diploma or Bachelors in a relevant field, with preference for a degree in tourism, tour operation, hospitality, guiding, etc
● Ability to establish and maintain working relationships with staff, volunteers, and people from diverse backgrounds
● Experience using Microsoft Office products like Word, Excel, and PowerPoint
● Comfort with public speaking and ability to confidently communicate with groups in English
● Connections within the field of tourism within Tanzania
● Preference will be given to Tanzanian women with these qualifications

Personal Qualities:
• Strong attention to detail
• Must love children and have a safe clean record for children
• Preference will be given to women with the appropriate qualifications
• Cultural sensitivity and ability to exercise diplomacy at all times
• Excellent written, interpersonal, and verbal communication skills
• Ability to work independently, take direction from others, prioritize tasks, and meet deadlines
• Commitment to the vision and mission of TST
• Adapts strategy to changing conditions and communicates changes effectively
• A collaborative, open team-player who’s able to maintain and support a wide range of stakeholders of various positions and ages
• Currently reside in, or is willing to reside within Nkoaranga/surrounding areas (Arumeru District)
• A flexible, self-motivated go-getter who’s able to work with people from diverse cultures and backgrounds

Benefits:
• After a probationary period of 3 months, possibility for promotion and increased hours/ salary
– Housing available

All applicants should submit a CV and cover letter explaining why they are a good candidate for the position based on their experience to sara@thesmallthings.org by December 13th at 5 pm EAT.