General Manager Position – Planet Lodges

Position Summary:

The General Manager is responsible for the full operation of the Lodge and all outlets, including lodge operations, food and beverage, sales, maintanance, human resources as well as cost management. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company. Core Responsibilities:

• Practice a culture of guest service in all areas; promote courtesy, good will and a positive attitude in each and every guest encounter. Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction in each interaction. Coordinate special programs, functions and incentives to improve guest service. • Work in a cooperative and friendly manner with fellow staff and departmental supervisors. • Effectively lead the team to reach the guest satisfaction and revenue goals of the property. • Develop and assure achievement of revenues and profits, utilizing forecasting P&L management and RevPAR. • Ensure the property is compliant in all departments, growing the business year over year. • Ensure product quality is of a level to allow future bookings of room nights, conference sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue. • Coach and develop Assistant Manager & Supervisors to exceed performance expectations. Knowledge, Skills, and Competencies: • Bachelor’s degree in Hotel Management or related business field • Minimum 3 – 5 years’ experience in Front Office and/or Food & Beverage functions • Strong business communication skills verbal and written • Strong mentoring skills and ability to lead team and report daily to leadership of all levels
• Knowledge of local tax, regulatory and employment laws / regulations • High work ethic, disciplined with self-initiative • Strong computer skills in Microsoft Suite
• Some travel may be required to cover at sister Lodge
• Regular attendance according to established guidelines • Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation • Professional image as perceived by subordinates, peers, superiors, guests and community
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions • Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times while maintaining a calm and professional demeanor in high pressure situations • Ability to converse calmly with upset staff, supervisors and guests in intense emotional situations • Ability to participate in and lead departmental and/or hotel team meetings This description is not an exhaustive list of all job functions that are required of a fit in this position. Therefore, other duties may be assigned in this position from time to time.

To apply, reply in confidence to this email i.e. PlanetLodgesManagement@gmail.com with your credentials.  Planet Lodges is an equal opportunity employer, female candidates are encouraged to apply.

Lodge Management

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Planet Lodges
Airport Planet Lodge  &  Arusha Planet Lodge
Management Email: PlanetLodgesManagement@gmail.com

Lodge Email:Bookings@Planet-Lodges.com  Web: https://www.Planet-Lodges.com

Mailing address: P.O. Box 12865, Arusha, Tanzania.