GUEST RELATION/CONCIERGE OFFICER – EMPLOYMENT OPPORTUNITY

EMPLOYMENT OPPORTUNITY

COMPANY NAME:                  ASILIA LODGES AND CAMPS LTD

POSITION:                               GUEST RELATION/CONCIERGE OFFICER

DEPARTMENT:                       FIELD OPERATIONS

REPORTING TO:                      FIELD OPERATIONS MANAGER

Asilia lodges and Camps Ltd is seeking to recruit a well-qualified Tanzanian to fill the position of Guest relation/Concierge Officer.

This Job Description is your guide to achieving these objectives by outlining your daily duties & responsibilities.  WE BELIEVE IN BETTER!!

SCOPE AND PURPOSE OF JOB:

As a Guest relation/Concierge Officer your main role for this position is to offer a full range of personal and personalized hospitality services to guests, and for facilitating the smooth execution of day-to-day tour and field operations.

Primary responsibilities.

• Liaise with the Field Operations Team on transfer arrivals/departures & to ensure all goes smoothly and according to plan.
• Ensure paging boards are ready and neatly presented.
• Meet & Greet Asilia guests at Airport(s)
• Plan & prepare pre-check-in at the various hotels used by Asilia for our preferred partners. Ensure this goes smooth at all times.
• Brief guests on arrival on the next days activities, pick-up times etc.
• Ensure drivers are neat & presentable at all times.
• Ensure vehicles are clean & presentable at all times.
• Ensure vehicles are branded correctly and neatly.
• Ensure in-vehicle material is up to date and neatly presented. Brief drivers on the same.
• Book and confirm local flights for guests, staff and senior management.

Qualifications

• A minimum of bachelor’s Degree in Tourism or any other related field.

• Proven work experience (at least 2 years’ experience).
• Able to work into multi-cultural environment
• Fluent English spoken and well presentable
• Proactive, confident, assertive, trustworthiness, and have a strong sense of integrity
• Ability to work under pressure and within deadlines to ensure work is completed within time.

• Clear communication skills ensure flow of clear, timely and candid information.

• Able to work well with minimal supervision and have a problem-solving attitude.

Please send your application and resume in only one Pdf document not later than    23^rd June 2023 to zablonm@asiliaafrica.com

Only shortlisted candidates will be contacted.

Hard copy or Hand delivery will not be considered.