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Mwiba Holdings Limited is registered Tanzanian Company under Companies Ordinance (Cap. 212) and a leading Hospitality company with its Operations in Arusha, Meatu-Simiyu and Mara Regions. We are currently looking for Reservationist to be part of our Team

Role’s Summary: The Reservationist will be responsible for handling reservations from enquiry to completion, including all administrative and systems tasks throughout the process, and to the highest quality and professionalism.




Ø  Ensure all incoming email, reservations messages are dealt with promptly and accurately, and within a 2 hour response time.

Ø  Answer all incoming emails on the same day of business.

Ø  Answer phones as promptly as possible in a courteous professional manner.

Ø  Input all reservations accurately into the required PMS system.

Ø  To be fully conversant with all property rates, including contracted, group and recommended selling.

Ø  Endeavour to up-sell rooms whenever possible.

Ø  To be responsible for the timely upkeep of the archives.

Ø  Ensure that all reservations are handled efficiently through effective office operating system.

Ø  Ensure that all reservations records are filed accurately and can be retrieved promptly.

Ø  To have knowledge of all property internal and external reservation systems eg. Online booking channels.

Ø  Ensure that all bookings for each day are checked prior to arrival for accuracy and confirmations.

Ø  Ensure all reservations are tracked correctly for statistical purposes (codes).

Ø  Ensure guest history files are used and utilized correctly.

Ø  Ensure all Special Attention Guests (SAG) requests are dealt with accurately, and that every effort is taken to ensure they receive the appropriate service.

Ø  To have complete knowledge of all tents/rooms, suites and property facilities, as well as local area

Ø  Ensure all Special Attention Guests (SAG) requests are dealt with accurately, and that every effort is taken to ensure they receive the appropriate service.

Ø  To have complete knowledge of all tents/rooms, suites and property facilities, as well as local area competitors.

Financial Aspects

Ø  During periods of high occupancy, to ensure that all reservations have the correct confirmations.

Ø  To follow up cancellation/non arrival policy in order to gain additional revenue.

Ø  Liaise with the accounts department regarding credit issues and control of poor accounts, and or account problems.

Ø  Encourage up-selling in order to maximize rates.

Ø  Ensure all bookings have deposits on, as per appropriate T&C’s, after making their reservation. Excluding credit

Ø  facility reservations.


Ø  Maintain a professional and positive attitude in all dealings with clients either on the phone, electronically, or in person.

Ø  Liaise with the operations team regarding any on-going client requirements.

Ø  Pass onto the sales department any possible leads which could develop into future business.

Ø  Identify and pass on to the on-property managers, any potential problems and/or special requests.

Ø  Undertake and complete any special projects or related tasks as and when required by the Reservations

Ø  Manager or the Director of Sales and Marketing.

Client and Public Relations

Ø  Create and maintain a personal and respectful rapport with agents, direct guests and colleagues.

Health and Safety

Ø  Ensure that all potential and real hazards are reported immediately and rectified.

Ø  To be fully conversant with all departmental fire, emergency procedures.

Ø   Ensure that all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.

Ø  Stimulate and encourage a general awareness of health and safety in relation to all tasks and activities undertaken in the department.

Ø  Ensure that the highest standards of personal hygiene and neat appearances are maintained by all members of department.

General Duties

Ø  Attend any meetings or training sessions / courses as required.

Ø  Assist fellow employees to perform similar or related jobs as and when necessary.

Ø  Ensure guest satisfaction by performing such duties as attending to their requests and enquiries courteously and efficiently, and accepting changes or uninterrupted service to guests and patrons.

Ø  Clean and maintain the work area, materials, and equivalent, to report defective materials and equipment to superior.

Ø  Continuously strive to improve the knowledge of the job.

Ø  Undertake any reasonable request made by a member of management.

To be fully conversant with

Ø  Property facilities.

Ø  Destination, competitors and attractions.

Ø  Property standards of operation and department procedures.

Ø  Current licensing regulations.

Ø  Methods of payment accepted by the company.

Ø  Short and long-term marketing promotions.

Ø  All rates and promotions available.




Ø  Diploma or Bachelor Degree in Reservations/ tourism or any related field.

Ø  Proven proficiency in computerized applications to Microsoft Office Software (Word, Excel, Outlook, and PowerPoint) and basic Google Suite.


Experience and Skills:

Ø  5+ years’ experience working in reservations.

Ø  An excellent knowledge and understanding of the luxury sector and the calibre of clientele that are targeted.

Ø  Have an in depth understanding of reservations.

Ø  A passion for the industry, have a positive attitude and the ability to think out of the box.

Ø   Informed decision-making ability imperative.

Ø  A sound ability to both strategize and implement actions is key.

Ø  Ability to effectively listen, communicate and perform diplomatically with internal and external stakeholders, guests and staff in all situations.

Ø  Humble, yet driven with a track record of performance.

Ø  Team player who demonstrates the ability to build and develop successful team relationships, and assist where required cross departmentally to ensure the seamless operation and growth of the company.

Ø  Ability to work independently as well as within a group.

Ø  Have the ability to work through periods of high demand and ready to work afterhours or on weekends.

Ø  Must be able to maintain physical stamina to personally lead their area of responsibility.

Ø  Assertiveness, patience and good organizational skills.

Ø  A meticulous degree of pride in their personal presentation.

Ø  Highly motivated, self-disciplined and well organized.



Applicants are invited to submit their CV’s/Resumes and copy of certificates to P & C Office (for hard copies or via email to:


Mwiba offers equal employment to qualified men and women and if you are not contacted by the people & Culture department within thirty (30) days after the closing date, you should consider your application as unsuccessful.


Please forward applications before 24th  October 2022.

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