Company Overview:

Join our small boutique lodge in Serengeti National Park, committed to sustainability. We’re building a diverse team passionate about exceptional guest experiences and preserving our stunning natural environment.


Location: Arusha, Tanzania




Position Overview: As the Chief Operations Manager, you will play a pivotal role in overseeing and optimizing the operational activities of a company or organization. Your primary responsibility will be to ensure smooth and efficient operations across various departments, driving productivity, cost-effectiveness, and overall performance. This position requires exceptional leadership skills, strategic thinking, and a strong understanding of business operations.


Key Responsibilities:

Operational Strategy and Planning:

  • Develop and implement operational strategies aligned with the company’s goals and objectives.
  • Collaborate with senior management to define key performance indicators (KPIs) and monitor progress.
  • Identify opportunities for process improvement and operational efficiency enhancements.

Departmental Management:

  • Oversee and coordinate the activities of different departments, such as production, supply chain, logistics, and quality control.
  • Establish and monitor departmental goals, objectives, and performance metrics.
  • Foster effective communication and collaboration among department heads to ensure seamless operations.

Budgeting and Resource Allocation:

  • Develop and manage budgets for operational expenses, ensuring cost control and optimization.
  • Allocate resources effectively to maximize productivity and minimize wastage.
  • Monitor financial reports and performance indicators to identify areas for improvement and cost-saving opportunities.

Process Improvement:

  • Evaluate existing operational processes and workflows, identifying areas for streamlining and optimization.
  • Implement process improvement initiatives to enhance productivity, quality, and customer satisfaction.
  • Continuously monitor and assess operational performance, making adjustments as needed.

Risk Management:

  • Identify operational risks and develop strategies to mitigate them.
  • Implement measures to ensure compliance with regulatory standards and industry best practices.
  • Establish contingency plans to address potential disruptions to operations.
  • Performance Monitoring and Reporting:
  • Develop and implement performance measurement systems to assess operational effectiveness.
  • Generate regular reports on key operational metrics and present findings to senior management.
  • Provide insights and recommendations to drive continuous improvement and operational excellence.


Qualifications and Skills:

  • Bachelor’s degree in Business Administration, Operations Management, or a related field (advanced degree preferred).
  • Proven experience in a senior operations management role, demonstrating leadership and strategic thinking.
  • Strong analytical and problem-solving skills with a data-driven approach.
  • Excellent communication and interpersonal skills to collaborate with diverse stakeholders.
  • Proficiency in operational and financial analysis, including budgeting and cost control.
  • Experience with process improvement methodologies such as Lean or Six Sigma is advantageous.
  • Knowledge of industry-specific regulations, compliance, and best practices.
  • Ability to adapt to changing priorities and work effectively under pressure.
  • Strong organizational skills with a keen eye for detail.
  • As the Chief Operations Manager, you will have a critical role in driving the operational efficiency and effectiveness of the organization. Your leadership and strategic vision will contribute to the overall success of the company by ensuring seamless operations, optimizing resource allocation, and fostering a culture of continuous improvement.

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