JOB VACANCIES

CAMP MANAGER JOB VACANCY

We are looking for an experienced and hardworking Camp Manager to oversee camp operations at our clients’ camps which are located in different National Parks.

Duties, Responsibilities & Performance Standards

• Communicate with the reservation department on the client’s arrival and departure.
• Greet and brief basic information about the camp to clients, managing client services during their stay at the camp.
• Resolving any client complaints.
• Work together with other staff and management in a smooth, safe, and harmonious manner to ensure clients have a memorable stay at the camp.
• Inspect client rooms, public areas, and grounds for cleanliness and appearance.
• Inspect clients’ rooms, public areas, and grounds for cleanliness and appearance.
• Oversee assigned duties of staff to ensure cleanliness, safety, and compliance with the set rules.
• Coordinating back of House activities at the camp like maintenance and asset management.
• Managing the movement of staff according to company policy.
• Production of weekly and monthly reports of camp progress to the Operations manager/ head office.

General Requirements

• Minimum 2 years of experience in the hospitality industry
• Previous experience working in camps will be highly valued
• Education in Hospitality and Hotel Management is preferable
• Good English speaking, leadership skills, guest-oriented, strong communication skills
• Excellent leadership skills
• Flexibility and reliability
• Positive attitude, and a hospitable service-oriented attitude
• Age between 30-45 years old

HOW TO APPLY

If you feel that you meet the criteria for any of the above positions, please send your CV, Cover letter, and Professional Certificates to careerintanzania@gmail.com the subject should read the post you are applying for. YOUR EMAIL SUBJECT MUST READ “APPLICATION FOR CAMP MANAGER”. An email with no above Subject will not be considered. Note: Only shortlisted candidates will be contacted.

CAMP SUPERVISOR JOB VACANCY

Job Overview: our client is looking for a Camp Supervisor whose role is to supervise and ensure that the camp is clean, and that staff works as a team in a dependable and well-balanced manner so as to ensure that clients have an unforgettable stay at the Camps.

Duties and Responsibilities

• To answer any inquiries regarding the services and attend to clients’ complaints.
• Managing guest services and activities provided by staff.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Oversee staff assigned duties and ensure compliance with camp and National Parks rules.
• Assisting in managing the movement of staff according to company policy
• To manage all daily, weekly, and monthly operations of the camp
• To ensure all guests receive an excellent hospitality experience, compliant with our camp’s high standard of service offering.
• To ensure all staff are motivated, have a high standard of work ethic, and follow the company procedures at all times.
• To maintain strong cooperation and communication with operations departments and their teams.
• Ensure that general data is accurate, timely, and consolidated and measure the performance of the individual staff.
• Health and safety including protection of all guests, staff, property, and equipment (all company assets to be managed to limit potential loss to the company).
• Ensure that overall repairs and maintenance of the property are being followed through, focusing on preventive maintenance in coordination with Operations Department.
• Ensure all store procedures and stock control are being followed correctly, in accordance with the operations department.
• Ensure that the overall hygiene of the camp is in place and maintained to a high level reaching the company standard.
• Ensure monthly and weekly stock takes are done and submitted on time according to the financial timeline.
• Exercise and implement cost-saving measures.
• Keep the Director informed of all relevant information and escalation of issues as they arise.

 QUALIFICATIONS

• Minimum 2 years’ experience in the hospitality industry as a supervisor.
• Leadership skills, guest-oriented, strong communication skills.
• Team orientation, faithfulness, and excellent leadership skills
• Flexibility, commitment, dedication, and reliability
• Good manners and a positive attitude
• A hospitable and service-oriented attitude

HOW TO APPLY

If you feel that you meet the criteria for the above positions, please send your CV, Cover letter, and Professional Certificates to careerintanzania@gmail.com the subject should read the post you are applying for. YOUR EMAIL SUBJECT MUST READ “APPLICATION FOR CAMP SUPERVISOR”. An email with no above Subject will not be considered.

JOB VACANCY FOR TOUR CONSULTANT

Our client is looking for a Tour Consultant with a broad knowledge of Tanzania as a destination who will be responsible for providing professional assistance to customers, assisting them in planning and preparing safari packages.

Location: Arusha

Duties and Responsibilities:

• Quoting, managing, and making travel bookings including flights, transfers, as well as accommodation bookings, dealing with inquiries from initial contact to completion of each file beginning until confirmed.
• Responding and handling agent inquiries by e-mail and phone, converting inquiries from clients on the phone and by e-mail into actual sales.
• Taking care of reservations/cancellations/amendments and preparing your files for the Operations Department, with all correct invoices and client details
• Making sure all booking files are kept in perfect order and follow-ups must be made to ensure no opportunity for a sale is missed.
• Preparation of all documents and safari planners relating to each file and reconfirming all services
• Invoicing and managing payments in line with the requirements of the department
• Ensuring proficiency in all systems and utilizing them for maximum efficiency
• Acquiring and managing the emergency phone and duties as rotated among the team
• Assist with and maintain an efficient administrative system within the department
• Sourcing, leveraging, and growing trade and direct client relations to yield maximum revenue results
• Working seamlessly with the reservations, finance, operations, safaris, and sales/marketing teams to ensure the continued growth and success of the respective divisions
• Achieving targets as set out by management both on service quality and revenue generation
• Troubleshooting and taking accountability to ensure the very best quality output and client/guest satisfaction
• Issue driver’s itineraries, Driver/guide briefing for safaris
• Other duties as outlined by the management

 Requirements:

• Have a qualification in Tourism Studies diploma/degree in a tourism-related field
• Minimum 3-5 years of experience as a tour consultant in the Tanzanian safari industry or a related position.
• Passionate about creating unique safari experiences for our clients
• Team player, able to work in a busy environment but at the same time able to work individually under minimal supervision.
• Excellent communication skills and fluent in spoken and written English.
• Your computer skills are up to date, including Excel, PowerPoint, working in the cloud, itinerary software, and basic Google Suite.
• Good numerical skills be able to plan itineraries and costing for budget, mid, and high-end customers.
• Must be articulate and well-spoken, confident, and able to brief and debrief clients.
• Must be organized, highly efficient, reliable, and diligent with a strong sense of responsibility and fulfillment.
• Informed decision-making ability imperative, with a sound ability to both strategize and implement, flexible and problem solver.
• Be flexible in working hours and ensure coverage where/when needed.

Package includes:

• Attractive salary package
• Health insurance for the candidate with immediate family
• Lunch
• Transportation

If you see yourself fit for this position with the required experience, then Please send your application letter and CV to careerintanzania@gmail.com. YOUR EMAIL SUBJECT MUST READ “APPLICATION FOR TOUR CONSULTANT”. An email with no above Subject will not be considered.

Note: Only shortlisted candidates will be contacted. If you do not hear from us, please accept that your application did not meet our requirements. Early applicants will be given priority.