JOB VACANCY FOR TOUR CONSULTANT

JOB VACANCY FOR TOUR CONSULTANT

Our client is looking for a Tour Consultant with a broad knowledge of Tanzania as a destination who will be responsible for providing professional assistance to customers, assisting them in planning and preparing safari packages that meet their needs and preferences ensuring customer satisfaction.

Location: Arusha

Duties and Responsibilities:

• Quoting, managing, and making travel bookings including flights, transfers, as well as accommodation bookings, dealing with inquiries from initial contact to completion of each file beginning until confirmed.

• Responding and handling agent inquiries by e-mail and phone, converting inquiries from clients on the phone and by e-mail into actual sales.

• Taking care of reservations/cancellations/amendments and preparing your files for the Operations Department, with all correct invoices and client details
• Communicating with clients in English by mail and phone in a friendly and courteous manner, with accurate and consistent information
• All booking files must be kept in perfect order and follow-ups must be made to ensure no opportunity for a sale is missed.

• Preparation of all documents and safari planners relating to each file and reconfirming all services
• Invoicing and managing payments in line with the requirements of the department
• Ensuring proficiency in all systems and utilizing them for maximum efficiency
• Acquiring and managing the emergency phone and duties as rotated among the team
• Assist with and maintain an efficient administrative system within the department
• Sourcing, leveraging, and growing trade and direct client relations to yield maximum revenue results
• Working seamlessly with the reservations, finance, operations, safaris, and sales/marketing teams to ensure the continued growth and success of the respective divisions
• Achieving targets as set out by management both on service quality and revenue generation
• Troubleshooting and taking accountability to ensure the very best quality output and client/guest satisfaction
• Issue driver’s itineraries, Driver/guide briefing for safaris
• Other duties as outlined by the management

 Requirements:

• Have a qualification in Tourism Studies diploma/degree in a tourism-related field
• Minimum 3-5 years of experience as a tour consultant in the Tanzanian safari industry or a related position.

• Passionate about creating unique safari experiences for our clients

• Team player, able to work in a busy environment but at the same time able to work individually under minimal supervision.

• Excellent communication skills and fluent in spoken and written English.
• Your computer skills are up to date, including Excel, PowerPoint, working in the cloud, itinerary software, and basic Google Suite.
• Good numerical skills be able to plan itineraries and costing for budget, mid, and high-end customers.

• Must be articulate and well-spoken, confident, and able to brief and debrief clients.

• Must be organized, highly efficient, reliable, and diligent with a strong sense of responsibility and fulfillment.
• Informed decision-making ability imperative, with a sound ability to both strategize and implement, flexible and problem solver.
• Be flexible in working hours and ensure coverage where/when needed.

Package includes:

• Attractive salary package
• Health insurance for the candidate with immediate family
• Lunch
• Transportation

If you see yourself fit for this position with the required experience, then Please send your application letter and CV to careerintanzania@gmail.com. YOUR EMAIL SUBJECT MUST READ “APPLICATION FOR TOUR CONSULTANT”. An email with no above Subject will not be considered.

Note: Only shortlisted candidates will be contacted. If you do not hear from us, please accept that your application did not meet our requirements. Early applicants will be given priority.