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Our client is looking for a Tour Consultant with a broad knowledge of Tanzania as a destination who will be responsible for providing professional assistance to customers, assisting them in planning and preparing safari packages that meet their needs and preferences ensuring customer satisfaction.

Location: Arusha

Duties and Responsibilities:

  • Quoting, managing, and making travel bookings including flights, transfers, as well as accommodation bookings, dealing with inquiries from initial contact to completion of each file beginning until confirmed.
  • Responding and handling agent inquiries by e-mail and phone, converting inquiries from clients on the phone and by e-mail into actual sales.
  • Taking care of reservations/cancellations/amendments and preparing your files for the Operations Department, with all correct invoices and client details
  • Communicating with clients in English by mail and phone in a friendly and courteous manner, with accurate and consistent information
  • All booking files must be kept in perfect order and follow-ups must be made to ensure no opportunity for a sale is missed.
  • Preparation of all documents and safari planners relating to each file and reconfirming all services
  • Invoicing and managing payments in line with the requirements of the department
  • Ensuring proficiency in all systems and utilizing them for maximum efficiency
  • Acquiring and managing the emergency phone and duties as rotated among the team
  • Assist with and maintain an efficient administrative system within the department
  • Sourcing, leveraging, and growing trade and direct client relations to yield maximum revenue results
  • Working seamlessly with the reservations, finance, operations, safaris, and sales/marketing teams to ensure the continued growth and success of the respective divisions
  • Achieving targets as set out by management both on service quality and revenue generation
  • Troubleshooting and taking accountability to ensure the very best quality output and client/guest satisfaction
  • Issue driver’s itineraries, Driver/guide briefing for safaris
  • Other duties as outlined by the management


  • Have a qualification in Tourism Studies diploma/degree in a tourism-related field
  • Minimum 3-5 years of experience as a tour consultant in the Tanzanian safari industry or a related position.
  • Passionate about creating unique safari experiences for our clients
  • Team player, able to work in a busy environment but at the same time able to work individually under minimal supervision.
  • Excellent communication skills and fluent in spoken and written English.
  • Your computer skills are up to date, including Excel, PowerPoint, working in the cloud, itinerary software, and basic Google Suite.
  • Good numerical skills be able to plan itineraries and costing for budget, mid, and high-end customers.
  • Must be articulate and well-spoken, confident, and able to brief and debrief clients.
  • Must be organized, highly efficient, reliable, and diligent with a strong sense of responsibility and fulfillment.
  • Informed decision-making ability imperative, with a sound ability to both strategize and implement, flexible and problem solver.
  • Be flexible in working hours and ensure coverage where/when needed.


Package includes:

  • Attractive salary package
  • Health insurance for the candidate with immediate family
  • Lunch
  • Transportation


If you see yourself fit for this position with the required experience, then Please send your application letter and CV to YOUR EMAIL SUBJECT MUST READ “APPLICATION FOR TOUR CONSULTANT”. An email with no above Subject will not be considered.

Note: Only shortlisted candidates will be contacted. If you do not hear from us, please accept that your application did not meet our requirements. Early applicants will be given priority.


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