JOB VACANCY – FRONT OFFICE MANAGER

Rivertrees Country Inn is looking for a dynamic and experienced person to take the role of Front Office Manager, based in Usa River.

Major Responsibilities

• Define and implement operational standards within the Front Office department.
• Supervise, train, schedule, inspect and evaluate the Front Office department.
• Develop the skills of the Front Office team members maximising their potential whilst achieving the objectives and goals of the hotel.
• Monitor and evaluate the competency of the Front Office staff, involving team members in setting and reviewing team and personal objectives.
• Ensure good communication and cooperation between the Front Office department and the other departments.
• Control costs within the Front Office department.
• Monitor and control monthly inventory of the gift shop.

The above list is not exhaustive.

Qualifications

• Outstanding levels of both written and spoken English and Swahili.
• Diploma in Hotel Management.
• Minimum 5 years’ experience in a similar position.
• Good knowledge of Microsoft Office and of Hospitality Management systems.
• Customer care & customer service orientated.
• Able to work under pressure, reliable, energetic and smart.

This role can be very challenging and demanding and as such, we kindly ask that only serious candidates apply.

If you are interested in the position, please send your CV in pdf format to interview@rivertrees.com.

Include a cover letter and answer to the following questions:

• What has been your greatest achievement?
• When does customer service starts and ends?

DO NOT SEND CERTIFICATES OR LARGE ATTACHEMENTS.

The closing date for applications is 16^th February 2020.