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Planet Lodges has an exciting opportunity for a detail oriented, organized and customer focused Reservations (Sales ) Agent with strong communication skills and high quality standards for accommodations and service. This is a full time position working out of the Arusha Planet Lodge in Moshono, Arusha.


Takes reservations via the telephone, email, internet and in-house requests. Enters booking details into the property management system and confirms to agents and guests.


  1. Answer all incoming calls and emails in a friendly and efficient manner. Provide Tour Operators, agents and guests with the requested information concerning the hotel and its services as well as the surrounding area. Obtain the necessary information from the agent/guests, enter it into the system and issue accurate invoices per booking.
  2. Must be effective in value adding sales, up-selling and follow up.
  3. Process timely all incoming reservations received via phone, email, internet or in-house correspondence.
  4. Maintain applicable information in systems, ensuring information and is accurate and bookings are coded correctly.

In addition to performance of the essential functions, this position will be required to;

  1. Block special request reservations, VIP reservations and/or group assignments.
  2. Maintain be able to maintain and organize both hotel and guest information, whether on computer or regular file system.
  3. Set up appropriate group and/or individual billing requests.
  4. Answer questions concerning reservations for employees of other departments including but not limited to Front Office, Restaurant, Conference Services, and Executive Office.
  5. Maintain a clean and well-organized workstation.
  6. File daily reservations and other correspondence.


  • Relevant degree, diploma or comparable training & experience. At least two years experience in Reservations within the hospitality industry.
  • Must have demonstrable working experience of reservations and property management system(s).
  • Must be able to speak, read, write and understand English. Position requires good communication skills, both verbal and written.
  • Ability to communicate effectively with internal and external customers exercising patience, tact and diplomacy.
  • Most tasks are performed in a team environment with the employee acting as a team member. Desire to participate as part of a team.
  • Ability to gain complete knowledge of properties and amenities including rooms and meeting related services available to guests.
  • Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook and Excel, as well as internet.
  • Operate internet reservation services and internal reservation systems for the purposes of creating, changing, blocking and canceling reservations.
  • Maintain room and rate integrity on all online booking sources.
  • Comprehension of the reservation sales process and ability to up sell.
  • Analytical approach to problem solving.
  • May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations.

PLEASE DO NOT APPLY IF YOU DO NOT MEET EDUCATION & EXPERIENCE REQUIREMENTS ABOVE.  To apply, reply with your letter, cv and copies of supporting  documents to this email OR drop them off at Arusha Planet Lodge.  

No phone calls please! Only shortlisted candidates will be contacted. 

Warm regards,
Recruiting Team @ Planet Lodges
P.O. Box 1115, Arusha.

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