Description

VACANCY: NIGHT AUDITOR

At Elewana Collection of Lodges, Camps & Hotels, we:

odeliver an unforgettable experience for each of our guests and do so at every

opportunity.

o respect the Elewana Brand Values and demonstrate these in our daily working life.

o work as One Team and support each other in everything we do.

o take pride in ourselves and in the brand that we represent.

o treat guests and colleagues with dignity and respect, as everyone is important.

o never say ‘no’ to our guests.

Applications are now being accepted for the following vacancy at Elewana Collection:

 

Position title: Night Auditor

 

Reporting to: Room Division Manager & Account/ Finance

 

Duty station: Arusha Coffee Lodge

 

Position summary: A night auditor is responsible for overseeing front desk operations during

the night shift. This includes assisting guests check-in or check out, reviewing guest payments

and other details from the day shift to ensure guests provided payment for their stay or

additional requests and acting as a point of communication for guests needs.

 

 

Areas of Responsibilities:

 

Administrative and Night auditor Function:

  • Complete daily, weekly and monthly front office

reports accurately.

  • Strictly follow the company’s property’s financial

procedures.

  • Follow up on outstanding reservations and billing

issues.

  • All correspondence to be correctly dealt with and no

official communication made without approval from

Management.

  • Receive information correctly , convey immediately to

the appropriate person or department. Follow up

effectively and filing of information. Maintain, update

and communicate handover to all departments and

management throughout the day.

  • Provide front desk or reception services, such as

checking in and checking out guests, making

reservations, and responding to guest requests or

complaints.

  • Summarize and reconcile financial activity for the day

including cash and credit transactions.

  • Check financial records for accuracy.

 

General Service and Guest Care

  • Drive the defined Elewana Guest Experience through

attentive, intuitive, seamless and invisible service

according to the property and company service

standards set. Ensure all employees of the

department are following this philosophy.

  • Follow all guest service procedures as outlined in the

training manual (eg. arrival, departure, group check

in , wake up calls, welcome letters, collection of guest

feedback cards.)

  • Meet, greet, entertain and actively serve all guests

when they are entering the Reception area.

  • Collect all the information available on guests prior to

arrival.

  • Collect guest information while entertaining and

serving guests, inform the supervisor / Head of

Department and management to record and act on

guest preferences.

  • File. maintain and manage guest history.

 

  • Report all guest complaints are reported to your

Supervisor / Head of Department and Management

immediately.

  • Knowledge of and ability to perform Housekeeping

procedures.

 

 

Product Knowledge:

  • Know room rates, opening times, offering and prices

for all outlets of the property (eg, restaurant , bar,

gifts shops etc.).

  • Know excursions and activities ( What do we have on

offer, details, prices) for all properties to be able to

explain and sell them to guests.

 

 

Financial:

  • To strictly adhere to billing procedures and vouched

information.

  • Accuracy of FO reports.
  • Assume responsibility for department keys,

cost,losses and discrepancies.

  • Provide an accurate financial report to the General

Manager first thing in the morning daily.

 

 

General:

  • To Produce a consistent, high quality product,

providing a courteous, professional, efficient and

flexible service consistent with the hotel’s policies &

procedures in order to maximize guest satisfaction.

  • To have a full working knowledge and capability to

perform all duties and tasks in the assigned place of

work to the standard of performance set. Note that

standards are reviewed and changed on a regular

basis reflecting change in trends, guest expectations

and operating philosophies.

  • Perform other tasks and assist in other departments

whenever reasonable and deemed necessary by

Management.

  • To demonstrate flexibility and adaptability towards

changing working hours and shifts according to the

requirements of a 24 hour operation.

  • To respond to changes in your job function as dictated

by the industry, company or the hotel.

  • To maintain good working relationships with

colleagues and all other departments.

 

Your many talents will include:

  • A love of computation numbers
  • Basic Knowledge of Accounting principles
  • Understanding of Resrequest (MICROS preferred)
  • Proficient in Google use ( Gmail, Drive, Word and

Excel)

  • Balancing your life to manage sleep and play time
  • Common sense approach.

 

 

Education:

  • Diploma in Hospitality with Accounting background
  • Proficiency in Computer Applications and other necessary computer programs
  • Excellent Written and Verbal Communication Skills
  • Fluency in English
  • Ability to maintain a positive, friendly attitude even under pressure
  • Excellent organizational and multitasking skills
  • Professional attitude and appearance

 

Experience:

  • 2 year + in Hospitality industry especially in Front Office or Hotel Management

 

Equal Employment Opportunity:

Elewana Afrika Ltd provides equal opportunity and fair and equitable treatment in employment

to all people without regards to race, color, religion, gender, tribe, age, disability, political

affiliation, national origin, or marital status.

 

Our offer:

We offer attractive remuneration, benefits and career progression appropriate to your skills,

qualifications and experience.

 

Application:

Please submit your application by e-mail to husna.swalehe@sopalodges.co.tz quoting

Receptionist in the email header no later than 26th September 2022 with a detailed CV &

covering letter, demonstrating how your skills and experience make you the ideal candidate for

this position.

Confidentiality assured. Only shortlisted candidates will be contacted.

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