VACANCY: RESERVATIONS MANAGER

TANZANIA EXPERIENCE is a travel and safari provider, located in Usa
River and operating all over Tanzania.

We are looking for a qualified RESERVATIONS MANAGER

Responsibilities include:

–    Actively support and manage the day to day running’s of the
reservations department
–    Supervise the reservation clerks and messenger and allocating their
tasks
–    Monitor each new booking to ensure the reservation has been dealt
with correctly and supplier invoices correspond with the supplier rate
sheets
–    Correspond with suppliers in case of any invoice discrepancies
–    Ensure supplier invoices are accurately entered into the company’s
accounting system – Quickbooks
–    Inform the Accounts department in case of any deposit payments or
special payment conditions of a supplier
–    Assist the Office Manager and Accounts department with supplier
payments
–    Read-through each month’s departures to ensure all details are in
place and follow up with last minute changes
–    Monitor each booking at month end to ensure it has been accurately
prepared in terms of service voucher / camping permits needed
–    Ensure incoming phone calls, skype chat and e-mails are handled on
a timely basis
–    Respond to inquiries and complaints regarding reservations
–    Maintain a working relationship with the Sales and Operation
departments
–    Block special request reservations with various suppliers and
ensure the bookings are dealt with within the specified time frame
–    Manage block bookings and allotments for all group departures and
confirming the reservations within specified time periods.
–    Negotiate special rates and booking conditions with suppliers
–    Maintain cordial relationships with suppliers
–    Attend site inspections and trade fairs when needed
–    Prepare files and reports for further use by other departments

Requirements:

Ability to work with a broad range of individuals
Excellent organization skills with the ability to multi task
Ability to work effectively under pressure
Be detail-orientated
Problem-solving skills
Understand the basics of accounting
Mathematics skills are important
Ability to operate computer equipment and Microsoft MS Suite
Excellent ability to read, speak and write English
Understanding of hotel services and tour operator procedures

Applications with CV and two references should be sent to
hr@tanzania-experience.com Please DON’T send any certificates or images!

Only short-listed candidates will be contacted for an interview.

CLOSING DATE: May 14th, 2018