Tour/Reservations/Sales Consultant is looking for a job in Tourism/Hospitality industry

Dear all,

The job seeker is fit for Tour/Reservations/Sales Consultant

*Skills & Experience *

• Good communication skills, a service delivery mindset and a strong customer service focus
  • Ability to work independently and under pressure and within specified deadlines
• Energetic and eager to learn
  • Excellent verbal/written communication skills and phone demeanor
  • Knowledge of Internet search engines and ability to work in a team environment
  • Ability to use sales and marketing tools
  • Ability to maintain brand and marketing message consistently across sales team and travel agents

*Responsibilities and duties*

• Verify all safari details including flights to ensure that they are correctly coordinated with land services booked while identifying gaps in services as a result of missed information and seek solution.
  • Ensure that all extra services are booked and paid for prior to guest arrival
  • Call/contact guest/Travel Agent to collect missing information in itinerary details
  • Prepare personalized final itinerary including flight schedule for smooth service delivery including pick up and drop off services
• Maintain up to date knowledge of current product offerings and communicate the same to the Agent/Clients.
  • Confirm required services with Travel Agents/clients and Third Party suppliers
  • Manage all financial aspects of booking with Travel Agents/Clients as according to departures and thereafter liaise with the finance team on invoice payments
  • Assist Guest Relations on pre/post tour issues to ensure guest satisfaction is maintained
• Maximize conversions/calls by following up on Quote/bookings in established timeframe
• Developing sales strategies set by the company and use reporting metrics to measure, analyze and evaluate the effectiveness of the sales
  • Collaborate with Travel Agents/clients, Third Party Suppliers and other internal departments to facilitate booking processes, close sales and manage quality issues
• Establishes and maintains a high level of customer satisfaction in all sales transactions
  • Handle inbound calls with quality, courtesy and professionalism
  • Develop, maintain, and leverage strong relationships with all clients/Agents across the globe
  • Ensure all booking details are complete and accurate in accordance with department guidelines
  • Follow up with guests/Travel Agents on additional services and communicate them to suppliers accordingly
  • Create proposals from itinerary outline as provided from Agents/clients ensuring that inclusions/exclusions accurately reflect terms for all suppliers included in the proposal, as well as any special terms.

*Adherence on work practices*

· Across all interactions, to promote the image of the company and of the sales team as a best in class externally with Agents/clients and internally with key stakeholders

· As a key point of contact and the face of a company, upholding and contributing to the reputation of the company.

· The values of any company are values that play an important role in how we define ourselves, and set ourselves apart. I place high value on living these values in every day work practices. These values are genuine, honesty, quality, commitment,great care and so on

Available at +255 654 784 964/pauldismas@gmail.com