CUSTOMER SERVICE TRAINING

Coming Soon: Outstanding Solutions would like to invite you to our customer service training workshop.

The first link between a customer and the organization is the person facing the customer. Whether you are a manager, waiter, security, telephone operator you make of break the service quality.

• How do you interact with your customers?
• How do you make your customers feel?
• Do you know the value of customer service?

Knowing how to give exceptional customer service is one of the keys of growing and sustaining a business. Sign us today and learn much more.

Topic: Exceptional Customer Service

Date: 3^rd – 6^th October 2022

Location: The African Tulip

Target Audience: All front-line service providers

Topics Covered

Module 1: The Value of Customer Care

• • Understand Customer Care
  • Customer Care and Motivation
  • Standing Out with Customer Care

Module 2: Professional qualities in customer service

• • Appearance and positive attitude for service
  • Building customer service empathy
  • Speed & quality in service delivery

Module 3: Knowing our customers

Module 4: Effective communication in customer service

o   Importance of effective communication in service

• • Effective listening in customer service
  • Asking questions to establish customer needs
  • Using positive language in service (It’s not what you say, it how you say it.)
  • Product/service knowledge

Module 5: Improving customer service standards –(Wow experience)

• • Customer service cycle
  • Customer expectations vs perception
  • Anticipating customers’ needs
  • The extra mile

Module 6: Engaging Difficult customers

• • Resolving customer service challenges
  • Service recovery process
  • Internal customer service challenges
  • Importance of teamwork in service delivery

Training Fee: TSH 485,000/-

Includes:

• Professional Trainer
• Training materials and handouts
• Stationaries
• Tea Break
• Certification

To secure your seat email: manager@outstandingsolutionstz.com