Coming Soon: Outstanding Solutions would like to invite you to our customer service training workshop.


The first link between a customer and the organization is the person facing the customer. Whether you are a manager, waiter, security, telephone operator you make of break the service quality.


  • How do you interact with your customers?
  • How do you make your customers feel?
  • Do you know the value of customer service?

Knowing how to give exceptional customer service is one of the keys of growing and sustaining a business. Sign us today and learn much more.


Topic: Exceptional Customer Service


Date: 3rd – 6th October 2022

Location: The African Tulip


Target Audience: All front-line service providers


Topics Covered


Module 1: The Value of Customer Care

    • Understand Customer Care
    • Customer Care and Motivation
    • Standing Out with Customer Care

Module 2: Professional qualities in customer service

    • Appearance and positive attitude for service
    • Building customer service empathy
    • Speed & quality in service delivery

Module 3: Knowing our customers


Module 4: Effective communication in customer service

o   Importance of effective communication in service

    • Effective listening in customer service
    • Asking questions to establish customer needs
    • Using positive language in service (It’s not what you say, it how you say it.)
    • Product/service knowledge

Module 5: Improving customer service standards –(Wow experience)

    • Customer service cycle
    • Customer expectations vs perception
    • Anticipating customers’ needs
    • The extra mile

Module 6: Engaging Difficult customers

    • Resolving customer service challenges
    • Service recovery process
    • Internal customer service challenges
    • Importance of teamwork in service delivery

Training Fee: TSH 485,000/-


  • Professional Trainer
  • Training materials and handouts
  • Stationaries
  • Tea Break
  • Certification

To secure your seat email:


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