Description

Suitable for: Hotels, Banks, Telecom companies, Supermarkets, Hospitals

Date: 25th and 26th May 2021

Time: 9.00 AM – 4.30 PM

Location: The African TULIP Hotel | 4 Serengeti rd. Arusha

Training Fee: TSH 585,000/-

Fee includes:

  1. Trainer’s fee
  2. Training materials
  3. Stationary
  4. Venue
  5. Lunch and coffee/tea
  6. Certificate

Training will cover the following topics:
Day 1:

  1. Introductions to customer service
  2. Presenting a professional image
  3. Effective communication in customer service
  4. Listening effectively
  5. What should exceptional customer service look like?

Day 2:

  1. Developing a customer centric mind-set
  2. Anticipating customers’ needs
  3. Customer expectations vs perception
  4. Thinking like a customer and acting like owners
  5. Resolving customer complaints

Training will be conducted in both English and Kiswahili

Register: 0756 716 496

Email: manager@outstandingsolutionstz.com

www.outstandingsolutionstz.com

 

 

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