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Closing Date: 15TH JANUARY 2022

Rigor International, on behalf of a client in Karatu, is looking to recruit an Operations Manager whose responsibilities include, but are not limited to, the following:

• Ensure that each department delivers a consistently high standard of guest service.
• Achieve business objectives and maximise the profitability of all outlets.
• Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of day-to-day operations.
• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
• Monitor the hotel functions book and familiarise yourself with all updates
• Liaise weekly with the GM to provide feedback on previous week and and plan accordingly for the coming week
• Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel.
• Plan and carry out Duty Management shifts as required.
• Conduct regular fire walks and Health & Safety audits.
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

1. Must have background in running a hotel in a similar position for not less than 5 years.
2. Strong leadership skills.
3. High level of responsibility and accountability.
4. Strong management, communication and organizational skills.
5. High levels of integrity and self drive.
6. Ability to improvise and come up with solutions promptly.

Application Instructions
Candidates who meet the above criteria, competences and skills required for the vacancy are to send their CVs to cv@rigorinternational.co.tz.

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