JOB VACANCY FOR TOUR CONSULTANT AND CAMP MANAGER

JOB VACANCY FOR TOUR CONSULTANT

Our client is looking for a Tour Consultant with a broad knowledge of Tanzania as a destination.

Responsibilities:

• Quoting, managing, and making travel bookings including flights, transfers, as well as accommodation bookings, dealing with inquiries from initial contact to completion of each file beginning until confirmed.

• Responding and handling agent inquiries by e-mail and phone, converting inquiries from clients, both on phone and by e-mail into actual sales.

• Taking care of reservations/cancellations/amendments and preparing your files for the Operations Department, with all correct invoices and client details
• Communicating with clients in English by mail and phone in a friendly and courteous manner, with accurate and consistent information
• All booking files must be kept in perfect order and follow-ups must be made to ensure that no opportunity for a sale is missed out on.

• Preparation of all documents and safari planners relating to each file and reconfirming all services
• Invoicing and managing payments in line with the requirements of the department
• Ensuring proficiency in all systems and utilizing them for maximum efficiency
• Acquiring and managing the emergency phone and duties as rotated among the team
• Assist with and maintain an efficient administrative system within the department
• Sourcing, leveraging, and growing trade and direct client relations to yield maximum revenue results
• Working seamlessly with the reservations, finance, operations, safaris, and sales/marketing teams to ensure the continued growth and success of the respective divisions
• Achieving targets as set out by management both on service quality and revenue generation
• Troubleshooting and taking accountability to ensure the very best quality output and client/guest satisfaction
• Issue driver’s itineraries, Driver/guide briefing for safaris
• Other duties as outlined by the management

 General Requirements:

• Have a qualification in Tourism Studies diploma/degree in a tourism-related field
• Minimum 3-5 years of experience as a tour consultant in the Tanzanian safari industry or a related position.

• Passionate about creating unique safari experiences for our clients

• Team player, able to work in a busy environment but at the same time able to work individually under minimal supervision.

• Excellent communication skills and fluent in English, spoken as well as written
• Your computer skills are up to date, including Excel, PowerPoint, working in the cloud, itinerary software, and basic Google Suite
• Good numerical skills be able to plan itineraries and costing for budget, mid, and high-end customers

• Must be articulate and well-spoken, confident, and able to brief and debrief clients

• Must be organized, highly efficient, reliable, and diligent with a strong sense of responsibility and fulfillment
• Informed decision-making ability imperative, with a sound ability to both strategize and implement, flexible and problem solver
• Be flexible in working hours and ensure coverage where/when needed

Package includes:

• Attractive salary package
• Health insurance for the candidate with immediate family
• Lunch
• Transportation

If you see yourself fit for this position with the required experience, then Please send your application letter and CV to careerintanzania@gmail.com before 21^st January 2023.

CAMP MANAGER JOB VACANCY

We are looking for an experienced and hardworking Camp Manager to oversee camp operations at our clients’ camps.

Duties, Responsibilities & Performance Standards

Daily Duties

• Communicate with the reservation department on the client’s arrival and departure.
• Greet and briefing basic information about the camp to clients
• Managing client services and activities
• Answering any inquiries relating to camp policies and services and resolving any client complaints.
• Work together with other staff and management in a smooth, safe, and harmonious manner to ensure clients have a memorable stay at the camp.
• Inspect client rooms, public areas, and grounds for cleanliness and appearance
• Ensure clients are well served their meals and drinks,
• Lead, manage, teach, and coach camp teams, including support members, food services, housekeeping, laundry, maintenance, and other team members.
• Inspect clients’ rooms, public areas, and grounds for cleanliness and appearance.
• Coordinating Back of House activities of the camp
• Document organizational or operational procedures.
• Managing movement of staff according to company policy

General Requirements

• Minimum 2 years experience in the hospitality industry
• Previous experience in bush camps will be highly valued
• Education in Hospitality and Hotel Management is preferable
• English speaking
• Leadership skills, guest-oriented, strong communication skills
• Team orientation, loyalty, and excellent leadership skills
• Flexibility, commitment, dedication, and reliability
• Good manners and a positive attitude
• A hospitable and service-oriented attitude
• Age between 30-45 years old

If you see yourself fit for this position with the required experience, then Please send your application letter and CV to careerintanzania@gmail.com before 21^st January 2023.