Multiple vacancies in Tourism sector – Arusha based office
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Description
A leading Tour Operator based in Arusha seeks talented, ambitious person who place importance on quality, teamwork and accountability for the following positions:
1. Reservations Supervisor :
We are looking for an experienced and professional candidate in the capacity of Reservations Supervisor to join our team who will be responsible to supervise the reservation team and recommend measurable steps to improve efficiency. A candidate is expected to do a regular service audit of bookings done by the reservations team and recommend suitable changes to internal operations to achieve overall business growth.
- A minimum of 8-12 years working experience in ERP environment performing operations and management functions of an in-bound tourist firm in Tanzania.
- Product knowledge including itinerary planning, general information about National Parks, road distances etc.
- Proficiency in Microsoft Office applications and fluent in English with good interpersonal skills.
- Ability to handle customer services issues and liaise with overseas tour operators regarding guests safari feedback.
- Ability to supervise reservations teams and brief safari guides on special requirements.
- Enjoys guest contact and understands the philosophy of the tourism industry with a sense of commitment to work long hours including weekends and/or holidays.
- Has a disciplined approach to work and planning. Ability to work as a team player with transport and workshop.
- Attitude to deliver and a passion to delight.
- Accessible on mobile 24×7.
- Enthusiast to work with an eye of ‘attention to details’ and positive attitude of ‘We can’.
2. Reservations :
This position is for junior candidates in tourism and suitable candidates should meet following qualifications to work with other reservation team members as a part of the team.
- A minimum of 4 years working experience in ERP environment performing operations and management functions of an in-bound tourist firm in Tanzania.
- Product knowledge including itinerary planning, general information about National Parks, road distances etc.
- Proficiency in Microsoft Office applications and fluent in English with good interpersonal skills.
- Ability to liaise with travel agents.
- Ability to brief safari guides on special requirements.
- Understands the philosophy of the tourism industry with a sense of commitment to work long hours including weekends and/or holidays during peak season.
- Has a disciplined approach to work and planning. Ability to coordinate itinerary changes with the transport and workshop department.
- Attitude to deliver and a passion to delight.
- Accessible on mobile 24×7.
- Enthusiast to work with an eye of ‘attention to details’ and positive attitude of ‘We can’.
3. Transport Coordinator:
The successful candidate will report to transport manager and should have below qualities-
- Minimum 3 years experience in managing fleet of not less than 80 vehicles preferably in tourism sector.
- Degree in Administration or related field.
- Should understand the philosophy of tourism industry and the commitment of such position like working long hours, working during weekends and holidays.
- Strong organizational & communication skills.
- Proficiency in MS Office applications. Exposure to working in an ERP environment will be an added advantage.
- Manage and regularly update all Fleet policies/guidelines and procedure documents to ensure full compliance by driver guides who are assigned company’s safari vehicles which includes timely reporting and handling of all non-compliance issues.
- Ability to think logically and problem-solving skills.
- Ability to formulate administrative procedures relating to allocation of driver guides.
- Ability to work under pressure with an eye of ‘attention to details’ and positive attitude of ‘We can’.
- Ability to meet deadlines, prioritize and manage time efficiently.
The company will offer a competitive remuneration package to the right candidates who wish to make a career in the tourism industry. Detailed resumes with copies of certificates, a recent photo and at least three references should be mailed to the following address, with the position applied for marked on the envelope, by February 28, 2023 to-
The Advertiser
P. O. Box 376,
Arusha
or
Email : tourismarusha@gmail.com
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